laky7's Privacy Policy

1 Introduction & Scope

laky7 ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") applies to the laky7.bar website and all related services.

By using our platform, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, we advise you not to use our platform.

This policy is drafted in accordance with applicable laws and regulations of Bangladesh, and laky7 reserves the right to make necessary changes at any time. If changes are made to the policy, we will notify users via a notice on the main page.

2 What Information We Collect

We may collect the following information when you register on the laky7 platform and use our services:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket or Upay account number)
• National ID card or passport information (where identity verification is required)
• Contact details and the content of support tickets

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Activity logs on the platform — login times, page visits, bet details
• Cookie and session data (see the section below)

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may receive information from trusted third-party verification services. This information is used only for specified purposes and is kept secure under our policy.

3 Purposes for Using Your Information

We use the information we collect for the following purposes:

3.1 Account Management & Service Delivery

• Creating and managing your account
• Processing deposits and withdrawals
• Keeping betting and gaming services running
• Managing bonuses and promotional offers

3.2 Security & Legal Compliance

• Ensuring account security and preventing fraud
• Verifying age and preventing access by minors
• Meeting responsible gaming obligations
• Complying with applicable legal requirements

3.3 Service Improvement

• Analysing and improving platform performance
• Enhancing customer support services
• Personalising the user experience
• Delivering relevant promotions and offers

4 Information Sharing & Disclosure Policy

laky7 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

4.1 Service Support Providers

We work with trusted third-party service providers for payment processing, technology infrastructure, and identity verification. These organisations receive only the information needed to carry out their designated tasks and are required to maintain confidentiality in accordance with our guidelines.

4.2 Legal Obligations

Where disclosure of information is required by a court order, a request from a regulatory authority, or applicable law, laky7 will be obliged to comply. In such cases, we will endeavour to notify you in advance wherever possible.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will provide users with advance notice and the new party will operate under a privacy policy equivalent to this one.

5 Cookies & Tracking Technologies

The laky7 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

5.1 Cookies We Use

• Essential cookies: Required to keep login sessions active and core services functioning.
• Functional cookies: Used to remember your preferences, such as language settings.
• Analytical cookies: Used to analyse platform usage and improve services.

5.2 Cookie Controls

You can choose not to accept cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important platform features.

6 Data Retention & Security

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide services. After account closure, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.

6.2 Security Measures

laky7 applies industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption for all data transmissions
• Encrypted storage of sensitive information
• Access controls on data — only authorised staff may access it
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

If any suspicious activity or security breach is detected, we will act promptly and notify affected users as necessary.

7 Your Rights

As a user of the laky7 platform, you have the following rights over your own information:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you and for what purpose it is being used.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. We will make the necessary corrections within a reasonable timeframe.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information retained for legal obligations or legitimate business purposes may not always be possible to delete.

7.4 Right to Object to Processing

You may object to your information being used for marketing or profiling purposes. In such cases, we will stop using that information.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our support team. Support details can be found at the bottom of this page.

8 Protection of Minors' Privacy

The laky7 platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

If we become aware that a minor has registered or provided information, we will immediately close the relevant account and delete the information collected. If a parent or guardian believes their child has provided information on our platform, please contact us.

9 Third-Party Links & Services

The laky7 platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third-party service providers have their own privacy policies, which are separate from laky7's policy.

When using these third-party services, the privacy policy of the relevant provider applies. laky7 is not responsible for the privacy practices of these third-party service providers.

10 Protection of Payment Information

We take special care with financial transactions made through the payment methods supported on laky7 — bKash, Nagad, Rocket, and Upay.

• Payment information is stored in encrypted form and is used solely for processing transactions.
• We do not store full payment account numbers in our system — only the portion needed to identify a transaction is retained.
• A log of each transaction is kept, which is used for dispute resolution and security purposes.
• If a suspicious transaction is detected, we may contact you for additional verification.

11 Policy Changes & Updates

laky7 reserves the right to change, amend, or update this privacy policy at any time. For significant changes, we will notify users in the following ways:

• A clear notice will be displayed on the main page of the platform.
• An introductory message may be sent to the registered email address.
• Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.

We recommend reviewing this policy regularly so you always remain informed about our current practices.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, laky7's support team is available seven days a week, 24 hours a day to assist you.

You can contact us via:

• Live Chat: Get instant assistance through the platform's live chat support.
• Email: [email protected] — email us for detailed complaints or specific requests.

We provide support in both Bengali and English. All privacy-related requests are handled within a reasonable timeframe.